FAQ

Frequently Asked Questions

How can I track my order?

You can track your order anytime by visiting our website and selecting "Tracking Orders".
Simply enter your order number and email address to view real-time order updates.

If you experience any issues, our support team is available to assist you.

Can I change my shipping address?

Shipping address changes are possible only before the order has been shipped and within the same country.
To update your address, log in to your account, go to "Orders", and edit your shipping details.

Once submitted, our support team will review your request and confirm the update if applicable.
After dispatch, address changes are no longer possible.

Where do you ship to?

We currently ship to selected international destinations including the United States, Canada, Australia, United Kingdom, and France.
More countries may be added in the future.

Please select your destination at checkout to confirm availability.

How much does shipping cost?

Shipping fees are calculated based on your order value:

• $0 – $59.99: Standard Shipping $10 / Expedited $20
• $60 and above: Free Standard Shipping / $20 Expedited
• $100 and above: Free Standard Shipping

Final shipping cost will be displayed at checkout.

How long does delivery take?

Orders are typically processed within 1–3 business days.

Delivery times after dispatch:
• Standard Shipping: 7–15 business days
• Expedited Shipping: 3–7 business days

Delivery times may vary slightly depending on destination and local customs processing.

What is your return policy?

We accept returns within 30 days of delivery.
Items must be unused, unworn, and returned in their original condition with all tags attached.

Once your return is received and inspected, refunds are processed within 3 business days.
Shipping fees are non-refundable unless the item is defective, damaged, or incorrect.

What if I receive a wrong or missing item?

If your order arrives incorrect or incomplete, please contact us within 30 days of delivery.
Our team will review your case and provide a resolution, which may include a refund or replacement.

We aim to ensure every order is fulfilled correctly.

How do I place an order?

Shopping with us is simple:

1. Add items to your cart
2. Proceed to checkout
3. Enter shipping and payment details
4. Confirm your order

You will receive an order confirmation email once your purchase is completed.

Do I need an account to place an order?

No, you can check out as a guest.
However, creating an account allows you to easily track orders and manage your purchase history.

How can I contact support?

If you need assistance, our support team is available:

Email: info@tessawas.com
Phone: +44 736-500-2129
Address: 7 Gough St, London WC1X 0FG, United Kingdom

We aim to respond as quickly as possible during business hours.