Refund Policy

This Refund Policy outlines the conditions under which refunds are issued for purchases made on Tessawas. By placing an order, you agree to the terms below.

1. Refund Eligibility

We accept refund requests within 30 days of delivery. To be eligible for a refund, items must meet the following conditions:

• Item is unused, unworn, and in original condition
• All original tags and packaging are included
• Item is not damaged due to misuse or improper handling

2. Non-Refundable Items

Refunds may not be granted in the following cases:

• Items returned after the 30-day return period
• Products that have been used, worn, or altered
• Items missing original packaging or tags
• Orders marked as final sale (if applicable)

3. Refund Process

Once we receive your returned item, it will be inspected. After inspection is completed, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 1–3 business days. The refund will be issued to your original payment method.

4. Shipping Costs

Shipping fees are non-refundable unless the item received is defective, damaged, or incorrect. In such cases, we will cover the return shipping cost and issue a full refund.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery. We will review your case and offer a replacement or full refund where applicable.

6. Late or Missing Refunds

If you have not received your refund yet:

• Check your bank account again
• Contact your credit card company (processing time may vary)
• Contact your bank for processing delays

If you still have not received your refund after these steps, please contact us.

7. Order Cancellation

Orders can only be canceled before they are shipped. Once an order has been processed or dispatched, it can no longer be canceled.

8. Contact Us

If you have any questions regarding refunds, please contact us:

Email: info@tessawas.com
Phone: +44 736-500-2129
Address: 16 Watson Road, Stevenage, SG1 2LT, United Kingdom

Last updated: July 2026